Contact

Ask about a date

The enquiry form is the way to reach us. Tell us the tour, the date, your hotel and who is coming; we reply in writing with a quote and the pickup window for your zone.

Plan my trip How to book

Use the form

All enquiries go through the form at the bottom of this page, which also appears on every tour page. The first five fields are required: what kind of trip, your name, your email, when you travel and how many are coming. The rest open when you ask for more fields, and the more of them you fill, the fewer emails it takes to confirm.

We reply in writing to the address you give. Check it carefully, and look in your spam folder if you have not heard back.

What makes a useful first message

Tell us	Example	Why
The tour	South islands, cable car back	Decides boat or road and the add-ons
The date, and a back-up date	14 March, or 16 March	Boat days can move
Your hotel's full name	Not just "Long Beach"	Places you in a zone and fixes the pickup minute
Adults and children, with ages	2 adults, children 6 and 9	Prices, life jackets, child seats
Join-in or private	Join-in, unless private is close	Two different quotes
Anything to plan around	One non-swimmer; back trouble	Seating on the boat, or a road tour instead

What happens next

We check seats on the departure you asked for and the season for that date.
We reply with one price for your party, the inclusions, and the pickup window for your zone.
You confirm. Payment instructions and terms come with the written quote.
The evening before, you receive the exact pickup minute and, for boat days, the go or no-go.
On the day, you are in the lobby at the start of the window.

The full steps are on how to book, and the weather rule is on when day tours get cancelled.

If you are already on the island

Say where you are staying and which days are still free. Outside December to April, next-day join-in seats are often available; in the busy season, write a few days ahead. If you are writing in the evening for the next morning, add a back-up date, since we may not see the message in time.

Before you write

Many questions are already answered: pickup windows for every zone on pickup zones and times, market price ranges on the pricing page, and all questions from every page on the FAQ page.

Payments

We send payment details only in reply to your own enquiry. If you receive a payment request any other way, do not pay it; reply to our email thread and ask.

Your details

We use what you send to answer your enquiry and, if you book, to run the tour: your name goes on the passenger list, and your hotel goes to the driver. The privacy policy lists what the form collects and how long we keep it.

Common questions

Questions travellers ask most

Can we phone you?

Enquiries are handled through the form so the quote and pickup details are in writing. If you prefer a call, add your number in the optional field and say so.

We have not had a reply. What now?

Check your spam folder first. If nothing is there, send the form again and check the email address.