Tours · Booking

How booking works

Booking runs through the enquiry form: you send the tour, date, hotel and party; we reply with a written quote and pickup window; the evening before, you receive the exact minute and a go or no-go for boat days.

Plan my trip Prices

The five steps

01
Send the form
On any tour page or the contact page. Tour, date, hotel name, adults and children with ages, join-in or private.
02
Read the quote
One price for your party, the inclusions line by line, and the pickup window for your zone.
03
Confirm
Reply to accept. Payment instructions and the cancellation terms come with the written quote.
04
The evening before
Exact pickup minute, the pier for boat trips, and the weather decision.
05
Be in the lobby
At the start of your window. The van waits five minutes past the time we send.

What we need from you

Item	Why
Tour and date	Seats are counted per departure
Hotel name, not just the area	Decides your zone and the pickup minute
Adults and children, with ages	Prices, life jacket sizes, child seats
Join-in or private	Different quote and different pickup flexibility
Swimmers and non-swimmers (boat days)	The crew plans who goes in the water and who stays aboard
Back, neck or pregnancy issues (boat days)	Open speedboats bump; we seat you accordingly or suggest a road tour
A way to reach you the evening before	The pickup minute and any weather decision

Passports are not needed for the road tours. For boat days, the evening message tells you if the boat crew need passport details for the passenger list.

Timing your request

Seats are confirmed in the order quotes are accepted. December to April is the busy season for the boats, so send the form several days ahead. Outside those months, next-day seats are often available; send the form as early as you can. A request sent late in the evening for the next morning may not be answered in time.

For a boat day between May and October, ask for a date early in your stay and tell us your last free day. If the sea cancels the first date, we move you to the next one that works.

The evening-before message

The exact pickup minute for your hotel.
For boat trips: the pier (An Thoi, or for squid either An Thoi or the Duong Dong side) and the go or no-go.
What to bring, if anything changes from the tour page: for example, a jacket on a windy squid night.
Who to look for: the vehicle and the guide will be identified by our name.

If the forecast is borderline, we may say "go, final call at the pier". In that case the captain or the port authorities make the decision in the morning, and the van brings you back if the boat does not sail. The full rule is on when day tours get cancelled.

Changing or cancelling

If we or the authorities cancel for weather, you choose another date, a road tour instead, or a full refund of what you paid us. If you change your mind, the terms in your written quote apply, and the earlier you tell us the easier it is to resell the seat. Changing the date is usually simpler than cancelling: tell us the new date and we confirm whether there are seats.

Before you send

Check the pickup window for your zone on the tour page, and read who the tour is not for. If you are not sure which tour fits, say what you want from the day and how many days you have; we will suggest an order. The pickup page covers hotels outside the zones, and the pricing page explains quotes.

Plan your trip

Ready?

Send the form with your tour, date and hotel.

Open the form

Common questions

Questions travellers ask most

Do I pay before the tour?

The written quote states when and how to pay. We send payment details only in reply to your own enquiry; if you receive a payment request any other way, do not pay it and reply to our email thread to check.

Can I book several tours at once?

Yes. List them in the form with your preferred order; we check that the days fit together and that a boat day has a spare day after it in the wet season.

What if I am late for the pickup?

The van waits five minutes past the time we send, then continues to the next hotel. If you miss it, contact us through the channel in your confirmation; on boat days the pier departure cannot wait.

Can I book on behalf of someone else?

Yes. Give their hotel and a way to reach them the evening before, since the pickup message goes to whoever will be in the lobby.